Returns & Exchanges

At Gene Juarez, we want you to be completely satisfied with your beauty purchase. If you are not happy with a product, you may return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original packaging and was purchased within the last 30 days; please note that gift cards and certain personal care items are final sale.

• 2.
  Gather Documentation

  Locate your original receipt or order confirmation email to ensure a smooth processing experience at our guest service desk or via our online portal.

• 3.
  Choose Return Method

  Bring your product to any Gene Juarez Salon & Spa location for an immediate exchange, or contact our support team to initiate a return by mail.

• 4.
  Receive Refund

  Once your return is processed, a refund will be issued to your original form of payment, typically appearing on your statement within 5-7 business days.